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Refund Policy
When you can get a refund for Versantly products and services. Read together with our Terms of Service.
1. About this policy
This Refund Policy explains when you can get a refund for products and services purchased through versantly.ai. It applies to all purchases and should be read together with our Terms of Service.
All prices on our site are in Australian dollars and include GST. Where a refund is given, it includes the GST component. Current pricing is displayed on our website at the time of purchase.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL) that cannot be limited or excluded.
2. Your rights under the Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the ACL. Among other things: services must be provided with due care and skill, be fit for any purpose we've told you they'll achieve, and be supplied within a reasonable time; digital products and goods must be of acceptable quality and match their description.
If a product or service has a major failure, you can choose a refund or a replacement, and compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we may choose to fix the problem within a reasonable time rather than provide a refund. These rights apply regardless of any other term in this policy.
We are not responsible for interruptions or other failings caused by your internet connection, hardware, software, security settings or other systems outside our reasonable control.
3. Free AI Readiness Assessment
The AI Readiness Assessment is free. There is no payment, so there is nothing to refund.
4. AI Proficiency Certification
What you are buying: the AI Proficiency assessment and unlimited retakes — one attempt every 24 hours — until you pass. The fee covers the assessment and your retakes, not a guaranteed result. A verifiable certificate is issued only when you reach the 70% pass mark; it is never issued on payment alone.
- Access to sit the exam is delivered immediately on purchase, and you have unlimited retakes at no extra cost until you pass, so there are no refunds for change-of-mind.
- Not passing is not a fault in the product and is not grounds for a refund — you can keep retaking at no extra cost.
- Your ACL guarantees still apply — if the exam is faulty, inaccessible through our fault, or not as described, contact us and we will make it right (see section 2).
5. Live cohort courses
Applies to the Build with AI Weekend Intensive and the AI Leadership Accelerator. Seats are strictly capped per cohort, so these windows let us manage each cohort fairly for everyone enrolled. If you cancel:
| When you cancel | Outcome |
|---|---|
| 14 or more days before the cohort start date | Full refund, or free transfer to a future cohort |
| 7–13 days before the start date | 50% refund, or a one-time 100% credit toward a future cohort |
| Less than 7 days before the start date, or after the cohort has started | No change-of-mind refund. We may offer a credit at our discretion |
No-shows and non-completion are not eligible for a refund. A transfer can be used once; we cannot guarantee a specific future cohort date, and transfers expire 12 months after the original cohort start date. If we cancel or reschedule a cohort, you can choose a full refund or a transfer to the next available cohort. We may, but are not obliged to, offer alternative remedies, credits, transfers or partial refunds in exceptional circumstances at our sole discretion. Nothing here affects your ACL rights if the course has a major failure.
6. Enterprise engagements (fractional Chief AI Officer)
Enterprise engagements are governed by the individual services agreement and statement of work you enter into with us; its refund, cancellation, and termination terms prevail over this policy for enterprise clients. Amounts paid for completed services, delivered milestones, workshops or advisory sessions are non-refundable unless otherwise agreed in writing or required by law. Your ACL rights continue to apply where the law makes them available.
7. How to request a refund
Email hello@versantly.ai with your name, order or enrolment details, and the reason for your request. We will acknowledge within 5 business days and process any approved refund within 10 business days to your original payment method. Refunds are GST-inclusive.
Refund requests must be submitted by the original purchaser using the email address associated with the purchase. Any approved refund may be reduced by non-refundable third-party costs, transaction fees, licensing fees or expenses already incurred on your behalf, where permitted by law. We may refuse refunds where we reasonably believe a request is fraudulent, abusive, or inconsistent with this policy, subject to applicable law.
8. Payment disputes and chargebacks
If something has gone wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may delay resolution while we respond to your payment provider.
9. Changes and contact
We may update this policy from time to time; the version and date above tell you which version applies, and changes do not affect purchases made before they take effect. Questions can be sent to hello@versantly.ai or Level 1, 1.01, 222 Pitt Street, Sydney NSW 2000.